17 September 2025
Preparing interview notes for control owners in Chiayi and Taipei
Questions that elicit how work actually happens on the desk — not just what the policy binder claims.
Interviews in Chiayi and Taipei work best when they feel like a walkthrough of yesterday’s shift, not a quiz on the policy binder. Ask control owners to narrate the last difficult case they touched — the remittance that needed a callback, the alert that looked like a false positive, the settlement break that aged past cut-off.
Record who actually performs each step when the named owner is on leave. Shadow arrangements that live only in chat threads are common findings. Capture system names and printouts they pull, so your later file testing follows the same trail.
Leave room for mild disagreement between policy authors and desk practitioners. Those gaps are often the most useful part of an audit for fintech teams preparing a board pack: they show where training, staffing, or procedure text must catch up.
Close each interview by confirming factual notes the owner can later review. Surprises belong in findings, not in misquoted process descriptions.